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Hero Custom Computers

 

F1 IS OUR KEY TO SUCCESS

Monthly Services

Exclusive offer

 

We provide 1 year free support on every service with purchase of equipment.

  • Free phone customer support
  • 2 hours of troubleshooting with up to 15$ in repair service
  • Troubleshoot and repair blue screens
  • Small printer maintenence
  • Performances monitoring and alert service
  • Update Anti-virus and Firewalls while increasing protection.
  • Enable and Configure System Restore Points allowing rollback options.
  • Provide support for anti-virus protection
  • Perform Windows and Application Updates further securing your machine.
  • Support 3 devices in houshold including phones and tablets.
  • Update hardware drivers for better performance and stability.
  • Unlimited Free Email Support
     
Starter Service Plan

Starting at 10.99/month

Base Service Plan

Starting at 19.99/month

  • All support from starter plan plus.
  • 1 hour of remote support and troubleshooting per week
  • 2 hours of troubleshooting with up to 40$ in repair service
  • SOHO networking install
  • Phone and tablet troubleshooting and repair up to 20$
  • Support up to 5 devices in houshold including phones/tablets
  • Install hardware and software that is needed per customer request
  • Resolve and improve computer performance.
  • Repair windows/Mac issues.
  • Perform System Optimizations.
  • Peripheral setups, help setup scanners, webcams, printers, and other devices as needed
  • 20% off for any new repair needed.
Silver Service Plan

Starting at 29.99/month

  • All support from base plan plus.
  • 2 hours of remote support and troubleshooting per day
  • 4 hours of troubleshooting with up to 30$ in repair service
  • Small network with Simple server setup
  • up to 7 devices that are needing repair in household, including mobile devices.
  • Remote support update and install software updates
  • Virus updates and help with removal of issues via Remote connections
  • up to 2tb Data Backup and restore
  • 5 hours a week help desk/remote support
  • Hardware replacement at a discount of 20%
  • Free Virus removal plus ransomware attacks.
  • Discount on hardware and software purchases
Gold Service Plan

Starting at 49.99/month

  •  Support everything in all plans plus
  • Software Problem support
  • 10 hours a week on help desk/remote support
  • In store hardware replacement at a discount of up to %30
  • 4TB data backup services per/month
  • repair and maintain networking issues on all SOHO networks
  • Extended networking servicesincluding service setup and backups
  • Server setup and maintain for Windows servers, Mac, and Linux
  • Maintain and troubleshoot issues on up to 10 devices in houshold
  • Discounts on computer and laptop purchases up to 30%

Business Service Plans

Residential Service Plans

Starter Business Plan

Starting at 52.99/month

Silver Business Plan

Starting at 99.99/month

Gold Business Plan

Starting at 125.99/month

Platinum Business Plan

Starting at 224.99/month

  • Support all Business needs in computer repair and maintenance.
  • Remote included for 2 hours
  • 2 Visits a month or 25$ service call
  • Small network with Simple server setup
  • up to 7 devices that are needing repair in business, including mobile devices for BYOD.
  • Remote support update and install software updates
  • Virus updates and help with removal of issues via Remote connections
  • up to 2tb Data Backup and restore (If Needed)
  • 5 hours a week help desk/remote support
  • Hardware replacement at a discount of 20%
  • Free Virus removal plus ransomware attacks.
  • Discount on hardware and software purchases
  • All support from base plan plus.
  • 4 visits per month or 45$ service call
  • Small network with domain server setup
  • up to 10 devices that are needing repair in household, including mobile devices.
  • Virus updates and help with removal of issues via Remote connections
  • up to 4tb Data Backup and restore (If Needed)
  • 8 hours a week help desk/remote support
  • Hardware replacement at a discount of 28%
  • Server maintenance and install 
  • Up to 4 camera DVR or Wirless security system
  • All support from Silver plan plus.
  • 6 visits per month or 55$ service call
  • Network setup with domain/DNS server setup
  • up to 15 devices that are needing repair in household, including mobile devices.
  • Virus updates and help with removal of issues via Remote connections
  • up to 8tb Data Backup and restore (If Needed)
  • 10 hours a week help desk/remote support
  • Hardware replacement at a discount of 32%
  • Server maintenance and install for desktop/Rack server
  • Up to 6 camera DVR or Wirless security system
  • All support from Gold plan plus.
  • 8 visits per month or 75$ service call
  • Small network with domain server setup
  • up to 20 devices that are needing repair in Business, including mobile devices.
  • Virus updates and help with removal of issues via Remote connections
  • up to 4tb Data Backup and restore (If Needed)
  • 8 hours a week help desk/remote support
  • Hardware replacement at a discount of 28%
  • Server maintenance and install
  • Up to 10 camera DVR or Wirless security system
  • Support and maintain all computer devices and peripherals at business location. This is included with all services.

Monthly Service Faq

These services are made to help customers with low income, and also business needs. We support all types of repair as needed in these services. Anything else not listed may include a small fee for the time rendered on services needed for device.

Need more information please call us at (208) 219-7658